Counter inventory and room type model makes it easy to see and manage how a room is being sold across multiple channels. First of all we need to define two concept to easily understand how to configure your property.
Here a easy example: "Lavander" (a) room is a 4 Bed Shared Dorm (b)
Room Inventory: (a) Lavander
This is how you name each room at your property. The name / number you put at the door :) .
Most of the hostels use numbers ( 1,2,3...101,102,103) , other boutique ones prefer to identify them with names or colours ( Lavander, The Red, The Purple... ) . Some properties include numbers and something to add some extra info and help guests and staff to identify them ( Beach 1, Beach 2...Suite 1, Suite 2...)
Room Types: (b) 4 Bed Shared Dorm
Room types represent the type of accommodation available: private or shared, ensuite or shared bathroom, twin or double bed, ...
Nowadays you can find a lot of different Room Types in the market. Some examples:
-Double Room Ensuite
-Family Quadruple Room
-Mix 4 Bed Dorm with Shared Bathroom
-Female 4 Bed Dorm Ensuite
Note: Most of the OTAs (Booking, Hostelworld, Expedia...) sell Room Types but not rooms. A guest booking online in a OTA will reserve a bed in a 4 beds dorm not in Lavander room. For that reason it is very important that room types in Counter = Room Types in OTAS.
Now that we know the two concepts let's go deeper on how to manage your hostel room configuration with Counter.
How to create a New Room ?
Navigate to ROOMS> MANAGE> ROOM INVENTORY
You will find there all your rooms with a picture and the primary room type for each one. Click the blue button on the right
Add Room and follow the 4 steps intuitive process. Check the video to help you.
MULTI-INVENTORY Also known as Shared Inventory and or Room Type Switch . As it is mentioned in the video Counter gives you the opportunity to offer the same room as different Room Type.
Example: Lavander is a 4 beds shared dorm that can be offered as Private Family Quadruple room, as a twin or a single. Imagine a guest arriving and booking one of the Bed on the 4 beds dorm. Then that room will be just available a as a 4 bed dorm and the remaining typologies will be blocked on the Calendar
To know more about MultiInventory MULTI-INVENTORY AND ADVANCED CONFIGURATION
¿How to edit and / or eliminate Rooms ?
Just next to the rooms name you will have a Set Up icon. When opening the module you can always edit the room. To delete just click on the red icon "Delete" on the left bottom corner. That won't be possible if there are Reservations (past or future ones) linked to that room. You will need to move them to another room or to the new space: UNALLOCATED. Please contact us if you are unable to delete any room.
How to create a New Room Type ?
Navigate to ROOMS> MANAGE> ROOM TYPES
You will find there all your room type list with a picture. Click on the plus (+) icon on the left upper corner. Then you will need to add: picture, name, description , choose between private or shared, guests per room, base rate (you can later adjust) and add a tax if necessary.
How to edit or delete a Room Type ?
Navigate to ROOMS>MANAGE> ROOM TYPES
You will find there all your room type list. Next to each one you will find a configuration icon. Click on it and you will be able to modify most of the details. The maximum number of people you are able to accommodate in your room type is not possible to change. You will need to create a new one. The same thing will happen if you want to change from private to shared or vice versa.
To delete a room just click on the bin icon on the left bottom corner. That won't be possible if there are Reservations (past or future ones) linked to that room. You will need to move them to another room or to the new space: UNALLOCATED
Please contact us if you are unable to delete any Room Type.